My online order never arrived. How do I try to get my money back?

1. Save the order, promised delivery date, tracking details, and messages. Contact the seller through the original platform.
2. Ask the carrier to investigate if tracking says delivered. Keep its response for your dispute.
3. Contact your payment provider about a non-delivery dispute; do not let repeated seller promises consume the dispute period.
4. In the US, preserve credit-card billing-error rights with a written dispute within 60 days after the first statement showing the error was sent.

Get help if

The seller stops responding, gives unrelated tracking, or demands extra release fees.