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Money left my bank account without my permission. What should I do?

Reviewed answer

Report the unauthorized transfer immediately and ask the bank to investigate.

  1. Call the bank's fraud line. Identify the transactions you did not initiate and describe exactly how access was obtained.
  2. Ask the bank to secure the account, open an investigation, and provide written instructions and a case number.
  3. In the US, report promptly because deadlines affect protections. If denied, request written reasons and consider a CFPB complaint.

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