Money left my bank account without my permission. What should I do?
Reviewed answer
Report the unauthorized transfer immediately and ask the bank to investigate.
- Call the bank's fraud line. Identify the transactions you did not initiate and describe exactly how access was obtained.
- Ask the bank to secure the account, open an investigation, and provide written instructions and a case number.
- In the US, report promptly because deadlines affect protections. If denied, request written reasons and consider a CFPB complaint.
Get help if
Do not assume sharing a code or being deceived removes your rights. Keep records of every report and response.