My utility company says service will be shut off unless I act now. Is it a scam?

Reviewed answer

Verify the account through your utility; immediate-payment threats are a common scam.

End the call or close the message without using its links or payment instructions.
Call the utility using the number on your own bill and ask about your account status.
Do not admit an unexpected visitor until the utility confirms their identity through your independent call.

Get help if

They insist on gift cards, cryptocurrency, a retail payment barcode, or immediate action while keeping you on the phone.